Alert U Safe Remote — Support

Last updated: 29 October 2026

Support for the Alert U Safe Remote app and the Alert U Safe body controllers it drives.

Contact

Email newageconcepts@outlook.com.au — include the unit's name as shown in the app, and what you were pressing when it happened.

Before you email: quick checks

1. Only one controller at a time. If a tablet is already connected to the unit, the unit will not report back to your phone. Turn the other device's Bluetooth off first.

2. Check which unit you're connected to. The home screen names the connected unit. In a workshop with several units powered, it's easy to be driving the wrong one — commands are accepted but nothing on your trailer moves.

3. Bluetooth permission. If the app scans and finds nothing, check Settings → Privacy & Security → Bluetooth has the app enabled.

4. Body controls locked. On trailers with an interlock, body functions stay locked until the door has been opened once. The pad shows the lock state.

What the app can and cannot tell you

The Alert U Safe unit reports six switched outputs — on or off. It does not report position, direction or pressure, so the app never claims a body part is "open" or "raised"; it shows which outputs are energised. If a relay closes and the machine doesn't move, that is a wiring or hydraulic question at the trailer, not something the app can measure.

Installer / wiring help

Wiring, output assignment and firmware questions: contact New Age Concepts with the unit's identity and the trailer type you selected.